403: A client service representative movement is building…And here’s why you should pay attention

from The Vet Blast Podcast presented by dvm360 · host The Vet Blast Podcast

Nominate your veterinary hero here today!Happy Client Service Representative Week! On this episode of The Vet Blast Podcast presented by dvm360, host Adam Christman, DVM, MBA, sits down with Jill Clark DVM, chief visionary officer at IGNITE and cofounder of The North American Association of Veterinary Receptionists, to explore how CSRs are evolving from “just receptionists” into revenue generators, client loyalty architects, and true patient advocates. Stay tuned at the end of the episode for a special offer from Clark and the team at IGNITE!

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This episode is 18 minutes long.

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This episode was published on April 23, 2026.

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