EPISODE · Feb 9, 2009 · 11 MIN
41-Difficult Customers
from Clintcast · host Clint Maun
Difficult customers are a problem we all encounter in life. How we choose to deal with them is key to our customer service skills. Clint discusses techniques for engaging and managing these customers and creating positive outcomes that help reduce/eliminate the customer's need to escalate into a bigger problem customer, and maybe even make a them nicer customer to deal with.
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41-Difficult Customers
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This episode was published on February 9, 2009.
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