41. The Chief Customer Officer: Championing the Customer Experience

from TECHtonic: Trends in Technology and Services

Who is the chief customer officer (CCO)? The champion of the customer experience. Thomas is joined by Jay Nathan, CCO at Higher Logic, to discuss a CCO’s view on the role, the concept of customer effort, meaningful relationships with customers, and his approach to friction points and accelerating adoption.

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This episode is 42 minutes long.

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This episode was published on December 9, 2022.

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