418: Do We All Need New Journey Maps?
from Crack the Customer Code Hosted by Adam and Jeannie
Everyone in CX should know that things are changing rapidly now, customers have new challenges and obstacles, so we need to work on changing their journey maps to help them in the way they deserve. If not that, they certainly know that the journey map is not a static thing, no matter the current state of the world.
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This episode is 13 minutes long.
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This episode was published on May 5, 2020.
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