42. Develop a Superpower: Dealing With Angry Customers

In this episode Neel and David discuss the classic question of how to deal with angry customers. As with so many great business (and life) tactics, this starts with having the right mindset.  In this case, learning how to deal with irate customers can help you develop a superpower, something that can help you walk into any confrontational situation with confidence, helping you get what you want, and defusing the problem in the process. Neel and David also discuss: Not taking the criticism personally How to de-escalate situations The importance of validating the customer's feelings and deploying empathy You'll also hear Neel's hack for how he issues refunds without feeling the pain of "losing money" in the process.  Enjoy!