42 Mastering Telehealth: Ashley Hubbard Talks About Policy Manuals, Onboarding, Billing and Professional Growth

Does your telehealth practice have a solid policy and procedure manual? Does it serve as a beacon, guiding you and your team through unexpected situations and maintaining consistency? That's what we're diving into today with our esteemed guest, Ashley Hubbard, owner of the virtual group practice Vibrant Journey Counseling and Ashley Hubbard Consulting. Ashley’s expertise in crafting these manuals is unrivaled and she's here to shine a light on the key aspects that should be included - from treatment plans and state guidelines to bonus structures.Our conversation doesn’t stop there. We take a deep look at the nuances of onboarding new employees, making sure they’re well-versed in confidentiality, handling risky behavior with adolescents, and understanding payment procedures, service codes, and billing guidelines. Ashley shares practical advice on how to document emails and phone calls with clients, and expert tips on handling scenarios like a client abruptly ending a session.As we ease into the final segment of our chit-chat, Ashley brings her wealth of knowledge to the often-overlooked area of insurance billing and treatment plan considerations. We navigate the tricky waters of setting up supervisory billing for insurance companies, and Ashley highlights the vital importance of documenting targeted symptoms, interventions used, and objective findings in every session. And as we bid goodbye, we leave you with thoughts on professional growth and support, discussing exciting opportunities to expand your practice and diversify your streams of income. Get ready to gain valuable insights, whether you're a counseling veteran or just starting your journey in telehealth practice.Get your step by step guide to private practice. Because you are too important to lose to not knowing the rules, going broke, burning out, and giving up. #counselorsdontquit.