42. Profitable eCommerce with Oliver Baggaley from Ahold Delhaize (Part 2)

In the second part of our discussion with Ahold Delhaize's Director Oliver Baggaley, you'll learn about the business model of direct-to-consumer; customer value proposition and balancing it with profitability. Main points: Q-Commerce: Ahold-Delhaize's partnerships with the likes of Just Eat and Deliveroo Borrowing best practices across global markets FMCG: Direct to consumer or eRetailer? Profitability Drivers in eCommerce Making it easy for the consumer If you missed it, you can listen to Part One HERE.