42 - The Human Factor: How Employee Mistakes Lead to Cyber Incidents with Gallagher Bassett's Christa Johnson

Your host, Chris Tidball, talks with the Team Lead of Gallagher Bassett, Christa Johnson. Christa discusses the rising threat of cyber attacks, including ransomware and business email compromises. Christa explains her team's role in managing these claims and highlights the financial and operational impacts of such incidents. The episode emphasizes the importance of cyber hygiene, robust backup systems, and incident response plans. Christa also addresses the evolving tactics of cybercriminals, the role of human error, and provides practical advice on password management and multi-factor authentication to mitigate cyber risks.To learn more about Christa's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.