#426: Dan Michaeli of Glia

When we have a customer service issue with a bank, credit union, or fintech today, we often approach it with some trepidation. So many organizations provide a poor experience that is painful and frustrating for their customers. But we have the technology now for customer service to be exceptional.My next guest on the Fintech One-on-One podcast is Dan Michaeli, the CEO and Co-Founder of Glia. They have technology that can make customer service extraordinary every time and they are 100% focused on financial services.In this podcast you will learn:The founding story of Glia.The three core components of digital customer service.What banks and credit unions do well when it comes to digital customer service.What they are doing poorly.The core piece that fintechs get wrong.How Glia's call center offering works.How they transition from an online chat to a live person.What they are doing with automation.Dan's thoughts on ChatGPT and its relevance to what they offer.What the early days of the pandemic were like for Glia.Why they established a CUSO (Credit Union Service Organization).The geographic footprint of Glia.The scale they are at today.His vision for the future of customer interactions.Connect with Dan on LinkedInConnect with Glia on LinkedInConnect with Fintech One-on-One:Tweet me @PeterRentonConnect with me on LinkedInFind previous Fintech One-on-One episodes