429: Being a Problem Solver with Kevin Johnson

What problems are you solving for your clients? Kevin Johnson, owner of Planet Paws Pet Care, views his entire role as being the problem solver for his clients. Kevin transitioned from being a defense attorney to running a successful pet sitting business. He emphasizes the importance of communication skills in building trust with clients and identifying their pain points. He believes in being a problem solver and guiding clients to the right services, even if it means referring them elsewhere. Kevin also highlights the value of networking, joining the chamber of commerce, and filling gaps in the market. He and his wife work together in the business, with her focusing on marketing and business operations. Kevin participates in events to raise awareness of his business and engage with the community. Main topics Skills from a lawyer Building trust Building a network Guiding clients Main takeaway: Part of building trust is in identifying pain points, and then being able to discuss solutions rationally and calmly. About our guest: Kevin founded Planet Paws Pet Care, a full-service pet care company in September 2021, along with his wife Kristie, when they couldn't find good pet care for their dogs. Kevin spent 18 years as a criminal defense attorney. Originally, intended to be a part-time business, Kevin relinquished his law books for a leash full-time when he found out his health greatly improved, and his stress levels went down. In his diligent quest to offer the best services, Kevin provides overnight dog boarding, vacation care visits, dog walks, as well as potty and play visits. Kevin is certified in pet first aid and CPR, a Fear-Free Certified Professional Pet Sitter, and a NAPPS-certified pet sitter. He is a proud member of the National Association of Professional Pet Sitters (NAPPS). Kevin and Kristie are proud dog parents to Finn, a vivacious four-year-old Siberian Husky, and Poe, a lively four-year-old American Staffordshire Terrier. These close-knit relationships with his pets allow him to understand and cater to the individual needs of each furry friend that steps into Planet Paws Pet Care. Outside of his professional capacity, Kevin finds solace in camping (they still camp in a tent) and riding his beloved Harley-Davidson motorcycle. He loves attending comic cons with his Star Wars costuming group. He engages in his Rumble Boxing classes to keep up with his active lifestyle and energetic pups. With his diverse experience, Kevin ensures every interaction at Planet Paws radiates warmth, care, and professionalism. As a passionate pet lover and a dedicated professional, he's dedicated to redefined pet care; creating a haven for your pets, while providing peace of mind for you. Links https://www.facebook.com/Kevincjohnson99 https://planetpawspetcare.com [email protected] https://www.whole-dog-journal.com Buy PSC Merch Give us a call! (636) 364-8260  Follow us on: Instagram, Facebook, Twitter Email us at: [email protected] Full show notes and transcript   Sponsored by: ❤️ Our AMAZING Patreon Supporters  Time to Pet Visit: https://timetopet.com/confessional Code: 50% off first 3 months  Pet Perennials Visit: https://petperennials.com/pages/register-for-a-business-account Code: 'PSC' when registering for a $2 off coupon on any purchases in the 1st 90 days