429: Stephanie Thum, Inclusive CX
from Crack the Customer Code Hosted by Adam and Jeannie
vWe haven’t discussed inclusive customer experience on this podcast, so we are excited to talk to our guest today – Stephanie Thum, as that's one of the main things she specializes in. She is a Certified Customer Experience Professional who started in the CX profession for the B2B market. Many people know her as one of the U.S. Federal government's first agency-level heads of customer experience.
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This episode is 20 minutes long.
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This episode was published on July 21, 2020.
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