43. Failure to Set Clear Expectations

Teams that have clear and compelling goals and expectations are more productive, cost-effective, creative, and adaptive. In this episode, Mike gives us his silver bullet tip that can help credit union emerging leaders set clear expectations. While clarity of goals and expectations is perhaps the most basic of team needs, according to Gallup research, about half of employees say they lack direction and aren’t really sure what they’re supposed to do at work. Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers perform from the first day ‍ Newly promoted managers often find themselves facing many challenges: How do they build trust? How do they establish themselves as leaders? How do they manage people who were their peers just days ago? Credit unions typically provide about two weeks of training to a new teller.  But how much training is provided to a new manager?  Isn't leading people more challenging than operating a teller window? Should new managers be forced to learn through experience only? Do you think that will have negative implications on employee engagement, production and member experience?  ServiStar’s Emerging Leaders program will take new and emerging managers and turn them into confident, competent, high-performance leaders who will be able to develop their own personal leadership style, deploy core coaching skills and maximize employee engagement and performance. Through live training, homework assignments, networking with other new managers from across the credit union movement, and unlimited access to the ServiStar experts, your new and emerging managers will begin to thrive. Who should attend: Leaders who are early in their management career (5 years or less) or employees who will soon be promoted to a leadership position. What's included: Seven 2-hour information-packed sessions. Homework assignments between each session to ensure implementation of learning. Personal leadership assessment. Top 5 Clifton Strengths Assessment with a pre-course workshop led by Scott Albrecht on how to leverage your strengths. Unlimited one-on-one access to our facilitators to discuss leadership challenges. Access to the ServiStar Network to collaborate with peers. Pre- and post-course assessment to validate participant improvement. Certificate of completion. Begins May 12 Sessions are most Thursdays from 3–5 pm ET (12–2 pm PT) Sessions: May 12 - Common Pitfalls for Emerging Leaders (and How to Avoid Them) June 9 - Developing a Leadership Brand July 14 - Mentor Development August 11 - Coaching Sept. 8 - Building Trust and Influence Oct. 13 - Emotional Intelligence Nov. 9 - Change Management (Note: this is on a Wednesday) Investment The investment for this valuable program is just $999 (or spread-out payments over a year). Discounts are available for 5 or more participants! (Contact Whitney at [email protected]) Limited to 50 Participants!