EPISODE · Oct 30, 2019 · 24 MIN
43. How do you delight Indian banking customers?
from Future Proof
What makes a bank successful? How do you attract and retain customers in the Indian banking market? And what role does technology play? S. Ramakrishnan, Head of Retail Banking & Wealth Management for HSBC in India, speaks to Andrew Stephen and Amy Cashman about creating a winning customer experience, the benefits of being a multinational business, the future growth opportunities and how they are partnering with fintechs to make improvements to their service in an agile way. Hosted on Acast. See acast.com/privacy for more information.
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43. How do you delight Indian banking customers?
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