43 | Why Exceptional Customer Service Matters So Much in Logistics

Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. It is a useful competency to consider when choosing a transportation partner. Why is customer service in logistics critical? Tune in to find out! Read the full blog on the topic here: https://ziplinelogistics.com/blog/importance-of-customer-service/ Follow Zipline Logistics: https://linktr.ee/ziplinelogistics Chapters (00:00:02) - Zipline Logistics Podcast(00:00:37) - Customer Service in Logistics(00:01:28) - What Good Customer Service Looks Like in Logistics(00:02:51) - Pivoting back to customer service(00:03:10) - How To Improve Customer Service of Logistics(00:03:57) - Delivering on Commitments(00:09:39) - LTL Supply Chain: Proactive Solutions to Logistics Problems(00:11:09) - Reveal: Continuous Improvement(00:13:40) - Customer Service Matters at Zipline