#437 Service Design & Innovation with Anna Chung, MBTA

A celebrity interview. In this special episode we're partnering with Montgomery County, Maryland to share one of their innovation celebrity interviews, part of their open innovation events which are internal learning sessions for staff. Anna Chung, a UX Designer at Massachusetts Bay Transit Authority (MBTA), talked with Michael Baskin, Chief Innovation Officer for Montgomery County, about the work of innovation and design. She shared a project she worked on with the County's 311 team, using plain language, and her career path.