437: Women In Supply Chain, Mercedes Pina

Mercedes Pina talks about her career journey; her experience as an immigrant; her passion for logistics; and why she believes that anything is possible.     IN THIS EPISODE WE DISCUSS:   [07.05] Mercedes' experience as a young immigrant in Long Island, and why her parents instilled in her a sense of hard work and perseverance. "The sacrifices my parents made gave me the opportunity to strive for excellence in everything I do." [08.47] The challenges Mercedes faced as a young immigrant in a new country, her approach to tackling them, and how those experiences shaped the woman she is today. [10.11] Where Mercedes' career began, and how she discovered a passion for logistics. "Initially, I thought logistics would be something temporary. But as I got deeper into the industry, I became captivated by it's vastness and complexity, and by the challenges of understanding the full scope of it." [11.58] Mercedes' role as Vice President of Client Services and Expedited Pricing at STG Logistics, and the importance of collaboration. "I focus on nurturing relationships, and understanding our clients evolving needs." [14.25] The increasing focus on client services, and how businesses are leveraging customer experience as a competitive advantage. "The rising focus on client services marks a pivotal shift in how businesses approach customer relationships. Exceptional service is now vital for retention and brand loyalty, which sets companies apart in the market." [15.39] How Mercedes approaches pricing strategies, and finds the balance between value and cost. "Navigating pricing amongst inflation – it is challenging. We focus on transparency and value creation." [17.38] Mercedes' trend predictions for logistics in 2025. "In today's world, it's hard to predict anything! But, come 2025, I anticipate several key trends with automation, AI and sustainability… And more sophisticated final mile solutions – people want everything faster!" [18.42] What Mercedes' Rising Star award at this years Women in Supply Chain Awards means to her, as a young woman and immigrant. [20.01] Mercedes' passion for mentoring, and how she's bridging the gap and meeting young women where they are. "Mentoring is crucial, especially in supply chain where diversity and inclusion can significantly enhance innovation and problem-solving. My experience as a young woman gives me a unique insight into the challenges people face entering this field." [21.41] The biggest challenge for young women looking to find their place in the industry. [23.23] Mercedes' belief that anything is possible, and her advice for translating a positive mindset into action. "Failure is just a stepping stone to success." [24.55] The future for Mercedes. [25.31] Mercedes' advice for senior leaders thinking about creating safe spaces for young women in the industry.   RESOURCES AND LINKS MENTIONED:   If you enjoyed this episode and want to hear more from incredible women in the industry, check out 433: Women In Supply Chain, Annie Torikian, 425: Women In Supply Chain, Josephine Coombe or 422: Women In Supply Chain, Kiran Mann.