438. 98% Intake. How?: Rethinking Law Firm Growth w/ Carol-Lynn Roman, Roman Austin

A 98% intake conversion rate shouldn’t exist, but Carol-Lynn Roman has the systems, numbers, and operations to prove it. In this episode, the Roman Austin Car Accident and Personal Injury Lawyers COO breaks down how the firm rebuilt its entire workflow structure, put attorneys directly into intake, and scaled into the Inc. 5000 while staying deeply connected to the Tampa Bay community. If you want to dominate your market with the right leads, Rankings can help. Head over to Rankings.io and claim your completely free audit. We'll show you exactly where you stand and what it takes to own your market. On this episode, you'll learn: Why every qualified lead at Roman Austin Car Accident and Personal Injury Lawyers speaks directly to an attorney. How a phase-based workflow increased case value and client attention. The KPI and bonus system keeping the firm's team aligned and accountable. Why community trust matters more than billboards for long-term growth. The intake strategy helping the firm convert 98% of qualified leads. If you like what you hear, hit Subscribe. We do this every week. Buy tickets for PIMCON 2026: https://hubs.li/Q04bf9vT0 Subscribe to our newsletter: newsletter.rankings.io Get Social! Personal Injury Mastermind (PIM) powered by Rankings.io is on Instagram | YouTube | TikTok