44 - Leading Customer Success Teams as a Hockey Captain - Natalia Piaggio

Text us your questions and thoughts!Today, it's my pleasure talking to Natalia Piaggio, Global Head of Customer Success at ICIS. She started her remarkable career story at a hockey field, as a captain for a semi-professional team (an honourable position). Sport has always been a significant part of her life, and, although not playing semi-professionally at the moment, Natalia is continuously bringing the lessons from sport into the workplace. What can you expect from today's episode? Natalia's sports lessons- how can collaboration, giving a chance, and team development be applied in sports and in business? Natalia speaks about simplifying a menu as one of her most important career lessons. Natalia built teams from the ground up - and she is sharing 3 different stories, and different approaches for building and scaling CS teams. We end with the conversation about the defining moments of Natalia's career.Stay tuned till the end, especially if you are a parent as we try to unlock some recipes for caring about our children. Having a child with special needs has broadened Natalia's horizons and led her to want to give back to the community. She does this by volunteering as a trustee for a children's charity named Down's South London, which has been amazing at maximizing her child's potential through early intervention and multidisciplinary therapy. If you'd like to know more about this amazing local charity or would like to make a donation, visit http://www.downssouthlondon.org.Connect with Natalia!___________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.Follow the WiCS Podcast:Subscribe to the Newsletter WebsiteLinkedInMarija Skobe-Pilley, the Founder and HostInstagram: @womenincspodcastJoin the Women in Customer Success Network!Suggest a guest!___________________________________________________Curated ContentIf you like this episode, you will also like:10 - How to Lead Multi-Cultural Teams - Minna Vaisanen23 - 2020 for Working Parents - A Journey from Pregnancy to WFH with Kids - Angela Guedes 33 - How to Return to Work After a Career Break - Tanya Strauss34 - How to Be a Boss of Your Career - Emilia D'Anzica35 - Career Lessons for Young Professionals - Karolina Adamus 40 - Are Your Customers Getting Value? - Charlie Harvey 41 - How to Set Your Team Up for Success - Emily Garza42 - The Role of Customer Success Communities - Violaine Yziquel43 - How to Advocate for Your Team - Laura Lakhwara__________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincsHost Marija Skobe-PilleyLinkedIn - https://www.linkedin.com/in/mspilley/Check out our Courses:The Revenue CSM  - https://womenincs.co/the-revenue-csm