440 Welcoming: organised but not warm (that’s the problem...

What this episode covers

Over the last few years, churches have become very good at welcoming systems - name tags, check-in flows, connection cards, follow-up processes.But here’s the uncomfortable question: Have we become organised… but not warm?Today we’re talking about welcoming teams, and why relationships - not numbers - must be the hero.Scott Sanders sits down with Amber Edmonds (MBM Parramatta) to talk about follow-up - thinking deeply about how churches welcome people as individuals, not projects - and how training, theology, and culture shape that welcome across the whole church.Toolbox:⁠Secret Shopper Evaluation⁠ - Reach Australia⁠People Are the Mission⁠: How Churches Can Welcome Guests Without Compromising the Gospel - Danny Franks⁠Welcoming In Action⁠ - Video Episode with Kellyville AnglicanCredits:This episode was brought to you by ⁠Safe Ministry Check⁠ The One Thing is brought to you by ⁠⁠⁠⁠Reach Australia⁠⁠⁠⁠To pray for Reach Australia, join our ⁠⁠⁠⁠WhatsApp Group⁠⁠⁠⁠For ideas or questions please email ⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠Support Reach Australia's online library

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This episode is 19 minutes long.

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This episode was published on February 21, 2026.

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Over the last few years, churches have become very good at welcoming systems - name tags, check-in flows, connection cards, follow-up processes.But here’s the uncomfortable question: Have we become organised… but not warm?Today we’re talking about...

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