#445: [Amazon Connect #1] Redefining the Customer Experie...

What this episode covers

Post-pandemic customers have come to expect a new level of omnichannel contact-center experience. Hear the latest breakthrough thinking from Kentis Gopalla, the Global Partner Lead for AWS Contact Center, on how you can quickly reimagine your contact center for seamless and scalable omnichannel customer experiences. See the Amazon Connect Partner Page: https://aws.amazon.com/partners/featured/contact-center/ Get the eBook: https://pages.awscloud.com/GLOBAL-partner-DL-contact-center-ebook-2020-learn.html

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How long is this episode of AWS Podcast?

This episode is 20 minutes long.

When was this AWS Podcast episode published?

This episode was published on May 17, 2021.

What is this episode about?

Post-pandemic customers have come to expect a new level of omnichannel contact-center experience. Hear the latest breakthrough thinking from Kentis Gopalla, the Global Partner Lead for AWS Contact Center, on how you can quickly reimagine your...

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