#449: First Impressions Matter… Like Thousands

Did you know that when your front office staff isn't smiling when they answer the phone, it can actually cost you thousands of dollars? This episode is all about the welcome wagon of your practice — the front office. Kiera talks about why so many practices fail to capture potential new clients, the best way to answer the phone, and how your front office team can level up. Plus, we have resources you can use! Download our 5-minute new patient phone call script, as well as a phone call scorecard. You know at the Dental A-Team we've got everything you need! Episode resources: Reach out to Kiera Listen to episode 147, Is Your Front Office Killing Your Practice? Listen to episode 40, The 5-Minute New Patient Phone Call Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes