45 DEC México - ¿Qué nos espera en 2026? Las 5 tendencias que redefinen el Customer Experience

from El Podcast de Experiencia del Cliente · host DEC México

En este capítulo del podcast escucharás a Oscar Parra, Country Manager de Inconcert, exploramos cómo la IA contextual y la hiperpersonalización transformarán la interacción con el usuario. Analizamos las claves para convertir la transparencia y la omnicanalidad en tus mayores ventajas competitivas este año.Escuchanos en Spotify, Apple Podcast, Google Podcast y iVoox.Siguenos en:LinkedIn: / dec-mexicoFacebook: / amecmex¡Se parte de la comunidad de CX de habla hispana más grande del mundo DEC Mx!⁠⁠ ⁠https://asociaciondec-mx.org/nosotros.

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This episode is 32 minutes long.

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This episode was published on January 29, 2026.

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