45: Scaling relevance: Insights from Visa Senior Vice President of Marketing, Kevin Skirde

Marketers are being pushed to do more than run campaigns. They are being asked to build relevance, personalize at scale and make every interaction feel more relevant to the individual. That shift requires a different kind of leadership, one grounded in adaptability and curiosity.  In this episode, Visa Senior Vice President of Marketing Kevin Skirde reflects on a career shaped by experimentation. He said that taking roles he did not initially see himself in helped build a strong foundation for leadership, including learning how to be comfortable in the uncomfortable and turning complex information into clear strategy for executives. That mindset carries into how he thinks about teams. Skirde points to culture, high-performing teams and relationships as core drivers of effectiveness, saying strong outcomes depend not just on ideas but on the people and environment that bring them to life.   On marketing and artificial intelligence (AI), Skirde says the technology can automate repetitive tasks and help smaller companies compete more effectively. At the same time, it raises the premium on human judgment, strategy and relevance. As marketing shifts toward more continuous, one-to-one journeys, the real advantage comes from understanding what matters to each individual, and creating connections that feel personal rather than interruptive.    In this episode, you'll hear about how:  The strongest marketing feels personal, relevant and built around real consumer interests  Complexity becomes an advantage when teams simplify it into clear, actionable value  AI is raising the premium on human judgment and leaders who can build effective strategies, shifting from execution to direction and better outcomes    Key highlights:  [01:15] Introduction and a fear of flying  [05:11] Kevin Skirde's path to Visa  [05:45] Learning through career experiments  [06:45] American Express lessons: Precision, loyalty and operating mindset  [07:35] Startup lessons  [08:20] Leadership, culture and high-performing teams  [18:00] Making sense of marketing complexity  [23:05] From interruption to relevance   [26:25] An experience that defines you: Missing one path and finding the right one   [31:05] Advice to your younger self: Have fun, be patient, keep learning  [32:35 A topic you're trying to learn more about: Retirement and purpose  [35:45] Latest curiosities: The future workforce for the next generation  [41:50] Largest opportunity or threat: AI and the rising value of human judgment    Resources mentioned:    Visa    Follow the podcast:    Listen on Apple Podcasts    Listen on Amazon Music   Listen on Audible   Listen on iHeart Radio  Listen on Spotify      Connect with Laura and GM:  Kevin Skirde on LinkedIn  Visa on LinkedIn    Connect with Alan Hart and Deloitte Digital:     Connect with Alan Hart on X  Connect with Alan Hart on LinkedIn   Connect with Deloitte Digital on LinkedIn   Connect with Deloitte Digital on Instagram   Connect with Deloitte Digital on YouTube   Connect with Deloitte Digital on Threads