452: Build the Relationships Before You Need Them with Travis Scott

Travis Scott, CEO of Visit Big Bear, joins Adam Stoker for a conversation about running a rural destination when everything is on the line. Travis tells the story behind Jackie, Big Bear's world-famous bald eagle, and how Visit Big Bear turned a small nonprofit's unwatched nest cam into a global phenomenon while agreeing to take zero branding in return. He explains how he rebuilt trust at Visit Mendocino County by building a coalition instead of a plan, why Big Bear's real problem was never over-tourism but visitor distribution, and what moved him from destination marketing to destination management. With much of the Western U.S. on fire, Travis closes with the crisis playbook he's built across two rural DMOs — starting with the rule that gives this episode its name. Plus, Adam opens with the DMO that was missing from his hometown parade, and the float he'd build instead. Subscribe to our ⁠⁠⁠⁠newsletter⁠⁠⁠⁠! The ⁠⁠⁠⁠Destination Marketing Podcast⁠⁠⁠⁠ is a part of the ⁠⁠⁠⁠Destination Marketing Podcast Network⁠⁠⁠⁠. It is hosted by Adam Stoker and produced by Brand Revolt. If you are interested in any of Brand Revolt’s services, please email ⁠⁠⁠⁠[email protected]⁠⁠⁠⁠ or visit ⁠⁠⁠⁠www.thebrandrevolt.com⁠⁠⁠⁠. To learn more about the Destination Marketing Podcast network and to listen to our other shows, please visit ⁠⁠⁠⁠www.thedmpn.com⁠⁠⁠⁠. If you are interested in joining the network, please email ⁠⁠⁠⁠[email protected]⁠⁠⁠⁠.