#454: [Amazon Connect #2] Improving the agent experience ...

What this episode covers

Information is the key to empowering contact-center agents to consistently anticipate and resolve customer issues. Their success is your company’s success. Join Kentis Gopalla, the Global Partner Lead for AWS Contact Center, as he shares the new ways you can ensure your agents have the right information at the right time to keep customers satisfied and loyal. See the Amazon Connect Partner Page: https://aws.amazon.com/partners/featured/contact-center/ Get the eBook: https://pages.awscloud.com/GLOBAL-partner-DL-contact-center-ebook-2020-learn.html

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How long is this episode of AWS Podcast?

This episode is 17 minutes long.

When was this AWS Podcast episode published?

This episode was published on June 13, 2021.

What is this episode about?

Information is the key to empowering contact-center agents to consistently anticipate and resolve customer issues. Their success is your company’s success. Join Kentis Gopalla, the Global Partner Lead for AWS Contact Center, as he shares the new...

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