#457 Resolving Conflict

Ken Cloke is a conflict resolution expert.  In this conversation with Lorraine Ball he shares some very simple tactics you can employ to diffuse a difficult situation.   1) Ask the other person, why is this so important to you?  Why are you fighting so hard to win.  Often when you ask that you can identify underlying issues which are really at play.  2) Take ownership of the conflict and ask the other person, what you can do to reduce the tension.  Ken Cloke is a world-recognized mediator, dialogue facilitator, conflict resolution systems designer, teacher, public speaker,  author of numerous books and articles, and a pioneer and leader in the field of mediation and conflict resolution for the last 37 years.