EPISODE · Feb 16, 2009 · 11 MIN
46-Answer the Phone
from Clintcast · host Clint Maun
Few things can improve your customer service as much as picking up the phone properly. Our society has gotten more and more complacent about phone communications, and yet, it is still the primary means by which our customers (and their money) reach us. We must ensure that we have a consistent, measurable strategy for answering our phones across the organization that not only sets the proper tone for interaction with our customers, but also establishes clear, timely and accurate communication with them.
What this episode covers
Few things can improve your customer service as much as picking up the phone properly. Our society has gotten more and more complacent about phone communications, and yet, it is still the primary means by which our customers (and their money) reach us. We must ensure that we have a consistent, measureable strategy for answering our phones across the organization that not only sets the proper tone for interaction with our customers, but also establishes clear, timely and accurate communication with them.
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46-Answer the Phone
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