46 | 📈 How Customer Centricity Transformed Mexico’s Biggest Telecom & Bank 🚀 with Regina García Cuéllar (izzi, Citibanamex, Pemex)

Regina Garcia Cuellar is the former Chief Commercial Strategy Officer at Izzy, the second-largest telecom company in Mexico.In this episode of Good Revenue, host Neeta Bidwai and Regina cover:Insights on the complexities and opportunities in developing markets.Regina highlights differences in market competitiveness, public vs. private sector dynamics, and the challenges of short-term political cycles.Impact of family-owned businesses and the transformational efforts in Mexico’s energy sector through Pemex reforms.Regina shares her experience in enhancing customer experience in banking and telecom.Importance of near shoring, particularly in northern Mexico, and the broader economic impact.The importance of diversity in boardrooms and how it contributes to long-term business success._Where to find Regina:https://www.linkedin.com/in/regina-garcia-cuellar/Where to find Neeta:https://www.linkedin.com/in/neetabidwai/ Where to find Good Revenue:https://goodrevenue.io/goodrevenue https://www.youtube.com/channel/UCHrhuWbpYnUwrR75H2Ip4yQ _Highlights:00:00 Introduction to Regina Garcia Cuellar00:44 Challenges and Opportunities in Developing Markets03:16 Public vs. Private Sector Dynamics06:42 Nearshoring and Regional Differences in Mexico09:59 Transforming Pemex: A Case Study14:54 Customer Centricity in Banking26:10 Diversity in the Boardroom32:19 Final Thoughts and Advice for CEOs_Referenced:• Customer Centricity: https://www.customerserviceexperts.com• Pemex Reforms: https://www.pemex.com• Nearshoring Trends: https://www.nearshoreamericas.com• 50/50 Women on Boards: https://www.5050wob.comFOLLOW GOOD REVENUE ON YOUTUBE! Or wherever you get your podcasts:YouTube: https://www.youtube.com/channel/UCHrhuWbpYnUwrR75H2Ip4yQ Spotify: https://open.spotify.com/show/44me6PABSQ0k0GfphM70auApple Podcast: https://podcasts.apple.com/us/podcast/good-revenue/id1707461473 Web: https://goodrevenue.io/ Hosted on Acast. See acast.com/privacy for more information.