46. How to Handle Negative Reviews?

They are never fun to get but YOU WILL get them; the dreaded "Negative Review." Our guests are not always right, but it's our job to make them feel that way. Seeing a negative comment about your beautiful property can be difficult. It's tempting to argue and act defensive but that will NOT help your case. Let's talk this week about:  What to do when you get a negative review Tips for how to best respond Addressing future potential guests The private comments How responding to all reviews helps your profile (and occupancy) For more info on finding the best properties get our free guide and more at www.restmethods.com If you want to learn more about Tim's journey, email us at [email protected] for a  free copy of the Amazon Best Selling book Tim co-authored: "Resilience, Turning Your Setback Into a Comeback." Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well.