EPISODE · Sep 9, 2025 · 18 MIN
#46 What you do when the customer reaches the CEO?
from Customer Service Culture [EN] · host Paolo Fabrizio
In customer service it’s normal getting some complaints. What happens instead if the customer vents his frustration towards your top management or even the CEO? Paolo Fabrizio shares a case example where many departments worked together, but...[🎧 listen more]
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#46 What you do when the customer reaches the CEO?
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