462: Small Moments, Big Outcomes

For more than 25 years, Michael has traveled the world researching, writing, and speaking about inspiring workplace cultures, inspiring leaders, and businesses that leverage their humor resources to drive outrageous results for their employees and their customers. He is known as one of North America's leading speakers on creating high-performing, service-first cultures. His high-energy, hilarious, inspiring, and thought-provoking presentations are often rated as having the greatest impact and relevance of any presentation at a conference, which is why Michael has been listed as one of Canada's most-requested business speakers. Mike talks about how he keeps his content relevant, writing his book, creating opportunities, and much more!