463: Simplify Your Last Mile with Technology That Delivers, with CXT SoftwareD

Phillip Lechter of CXT Software talks about challenges in last mile; building a people-first culture; & how they're helping customers grow, compete & thrive.   IN THIS EPISODE WE DISCUSS:   [05.45] How CXT innovated over the past 25 years to meet the changing needs of an evolving logistics landscape. "25 years is a long time in the software space!… In maturation of software, it's easy to want to 'set it and forget it', and live off the benefits. But you can't do that today. Supply chain is changing so rapidly, and our focus is on innovation, connectivity, and our ability to make it easy for our clients to do what they want to do - and not be hamstrung by the business we've created." [09.13] Where CXT is now, what they do, and how they help their customers. "It's about making ourselves as configurable as possible to our clients... our ability to serve multiple workflows based on the business our clients are doing for their own customers." [11.08] The ideal client for CXT. [13.25] From the uniqueness of workflows to real-time visibility, some of the biggest challenges in the industry right now, as last mile strives to catch up with changing consumer expectations. "Amazon has done some amazing things, but it's made it very difficult for the average courier service – everyone wants that Amazon experience… And that's the opportunity we have in the TMS space, to even the playing field." [16.04] How CXT's white-labeled portal empowers clients with the tools they need, without a big costly investment, and how that ultimately drives customer loyalty and boosts satisfaction. "Too often we're in reactive not proactive mode. And the more we can streamline that, the more we can meaningfully create relationships with our clients." [18.59] How CXT's shipment management technology supports operations teams across a range of functions, and a closer look at the user interface. "We're ensuring that a dispatcher still has the ability to make decisions, but some of the heavy lifting gets done for them. They're managing exceptions rather than every single element along the way." "We see a ton of waste that's really low margin. Even a 1% increase in profit can be pretty significant in this type of business." [24.30] The importance of driver management, and how CXT's app integrates with operational and client functions to tackle challenges,  and drive efficiency, accountability and customer service. [30.19] Some of the key opportunities and growth areas CXT are supporting their customers with. [32.53] A case study showing how CXT helped a long-standing client enter the medical space and demonstrate a significant efficiency metric, and the importance of partnerships. [36.44] Why CXT consciously built a people-first culture, and what we can expect from them in 2025. "This business is a people business… We use software as a way to make efficiencies, but it's still somebody delivering to somebody else!" RESOURCES AND LINKS MENTIONED:   Head over to CXT Software's website now to find out more and discover how they could help you too. You can also connect with CXT and keep up to date with the latest over on LinkedIn, Facebook, X (Twitter), Instagram or YouTube, or you can connect with Phillip on LinkedIn. If you enjoyed this episode and want to hear more about last mile, check out 365: Delivering the Amazon effect: how to increase your last mile delivery efficiency by 30%, 348: How COVID Changed Last Mile Delivery Forever, with SEKO or 393: Get 100% Visibility Over Your Final Mile, with OneRail.