#47 Previeni i reclami dei clienti

from Customer Service Culture · host Paolo FABRIZIO

In questo episodio: quando in azienda giunge il reclamo di un cliente sale la tensione e spesso scatta subito la caccia al ‘colpevole’. Abbiamo fatto di tutto per prevenirlo? Quali azioni porre in essere per mitigarne gli effetti e non perdere la fiducia di un cliente?** ** **Leggi l'articolo: http://bit.ly/Podcast-47-SMS** ** **Iscriviti alla newsletter: http://bit.ly/NewsletterSMS** ** **NOVITA'! iscriviti al canale Telegram: https://telegram.me/socialmediascrum

Episode metadata supplied by the publisher feed · Published Apr 14, 2016

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#47 Previeni i reclami dei clienti

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