474 Jill Raff, CX Strategist, Transforming Transactions Into Interactions

With over 25 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc's customer service philosophy that permeates over 36,000 stores. Jill followed her dream to be a Fashion Designer taking her to work in New York, Italy and Hong Kong. She's fluent in 5 languages, trained as a Chef at Le Cordon Bleu in Paris, France, became a top Food Stylist, and within the food industry, worked with brands like Harrods, Godiva, Food and Wine Magazine, The Oprah Magazine, and The Today Show. Licensed in New York and Texas, Jill's closed over $22 Million in real estate sales. Jill uses her entire background now as a high-level consultant for companies who want to create a 5-star customer experience. Jill and Amy talk about increasing profits through customer service and building rapport with clients. What people are missing in the customer service experience and creating company cultures to create greater success for everyone involved. Learn. Create. Thrive. www.InspiredConversations.net www.AmySchuber.com