EPISODE · Nov 4, 2025 · 18 MIN
#48 Are you an emotionally intelligent manager?
from Customer Service Culture [EN] · host Paolo Fabrizio
If you're a customer service manager, being emotionally intelligent is the super skill you need to strengthen day by day in every conversation you have - in person or digital they be. Paolo Fabrizio shares two hands-on scenarios. Do any of them sound familiar to you?
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#48 Are you an emotionally intelligent manager?
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