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#489: Omni Hotels and Resorts - Loyalty Insights from a Luxury Brand

EPISODE · Jan 25, 2024 · 35 MIN

#489: Omni Hotels and Resorts - Loyalty Insights from a Luxury Brand

from Let's Talk Loyalty

The World’s Largest Loyalty Programs™ research report from Let’s Talk Loyalty is now available.Download it by subscribing to our newsletter on the World’s Largest Loyalty Programs™ now.---------------Today’s episode is available in audio format on Let's Talk Loyalty.com and on www.Loyalty TV.Today, we are meeting Josh Belkin, Vice President, Loyalty and Customer Engagement at Omni Hotels & Resorts.This hotel brand operates more than 50 luxury hotels and resorts in leading business gateways and leisure destinations across North America, including exceptional golf and spa retreats, as well as some dynamic business settings.In this episode, Josh shares details of the evolution and recent re-launch of Omni's “Select Guest” loyalty program and some of the major changes they’ve implemented and why.Enjoy!Show notes:1) Josh Belkin2) Omni Hotels & Resorts3) Select Guest

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#489: Omni Hotels and Resorts - Loyalty Insights from a Luxury Brand

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