489: Time To Swap Your Axe For A Chainsaw: The Power of Agentic AI

Colby Ward of Amazon Web Services talks about leveraging agentic AI for competitive advantage; navigating change management; data; & eliminating spreadsheets.  IN THIS EPISODE WE DISCUSS:   [04.04] An introduction to Colby, his background, and role at Amazon Web Services. [06.58] An overview of AWS – who they are, what they do, and how they help their customers. "Everybody knows the expression: 'Garbage in, garbage out!' But no one seems to focus on that area enough. They seem to say: "Well, here's our solution, whatever your data is, we'll take it." And nobody focuses on: "How can I connect your data in an easier way?" "Our goal is to eventually eliminate the spreadsheet on every supply chainers desktop!" [10.30] Where enterprise technology has focused over the last couple of decades, the positives and negatives, and how we've got to where we are today. [14.17] The problem with generic SaaS systems in supply chain, and how agentic AI can deliver improved orchestration and eliminate bias. "SaaS systems are designed to fit any customer need, not your specific needs…. It has to be built in a generic way, so they offer configurable options, different APIs, but you're molding a generic system. And the problem is: supply chain problems aren't generic. They're specific. When you translate the word supply chain, what you're really saying is business operations. So that's a big topic!" "Not conjecture, not just leaving it up to somebody's best instinct… When you're operating on data-driven decisions, you don't have to second guess." [22.27] How businesses can tackle outdated processes and deal with dirty data to leverage agentic AI in the most effective ways. "People say that data is the new oil, and that's true. But, like oil, if it's unrefined, it's useless." [29.17] Leveraging agentic AI for competitive advantage, and why businesses should be thinking about creating the most amount of outputs from the least amount of inputs. "Enterprise A that doesn't use AI will eventually be the lumber yard that never bothered with a chainsaw. There's a reason we moved from axes to chainsaws, and AI is your chainsaw!" [35.21] Whether or not agentic AI will level the playing field. [37.34] An overview of ontologies, process and knowledge graphs, and how they can guide agents to achieve next-level intelligence. [42.36] Change management, and how businesses should be thinking about people alongside technology to ensure the best chance of success. "If you visualize this as a tool to help you with your job, you're immediately going to be better off… Make sure you have an AI strategy in place. Don't be dismissive that this is the next new fad. It's not. It's transformative." [45.00] Are we ready? What organizations should take away from this discussion.   RESOURCES AND LINKS MENTIONED:   Head over to Amazon Web Service's website now to find out more and discover how they could help you too. You can also connect with AWS and keep up to date with the latest over on LinkedIn, Facebook, YouTube, Instagram or X (Twitter), or you can connect with Colby on LinkedIn. If you enjoyed this episode and want to hear more about AI and change management in supply chain, check out 458: Demystifying Industry Buzzwords and Innovating Intermodal, with Lynxis or 486: Revealed – The Number One Way To Make Your Supply Chain Future-Proof. Check out our other podcasts HERE.