EPISODE · Sep 23, 2021 · 34 MIN
5 Big Picture Things You Can Do to Give a Better Patient Experience - E63
from Optometry: The Ultimate O.D. · host Optometry: The Ultimate O.D. Podcast
5 Big Picture Things You Can Do to Give a Better Patient Experience - E63 Highlights from this episode: 5 Big Picture Things You Can Do to Give a Better Patient Experience (00:41) Office Talk: Staff Reviews & Office Intern (26:44) There are a million little things we can do to improve the patient experience throughout their visit with us. However, if you don't get the big picture things right first, those little things won't make the difference you need them to. It all starts at the top so I have consolidated it down to 5 major things that if you set up them up correctly in your office, will make the rest of it easy as can be! (00:41) In office talk this week, it's review time! Some people dread this time but I find it's a great way to keep up the communication with my staff, set new goals, and reenergize everyone for the future. Reviews are a good thing my friends. If handled correctly, things will only get better! (26:44) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at [email protected] and I’d be happy to chat!
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5 Big Picture Things You Can Do to Give a Better Patient Experience - E63
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