5 Contact Center AI Challenges (and How to Overcome Them!)

Watch on YouTube.CX Today's Charlie Mitchell introduces five contact center AI challenges.To run through them and share solutions, he's joined by:Neeraj Verma, Head of Generative AI Strategy at NICE GM, ElevateAI by NICE Derek Top, Senior Analyst at Opus ResearchBoth share their perspectives on each of the trends - as shared below:Challenge 1: Limited Accessibility Challenge 2: Achieving Cost-Efficiency Challenge 3: Comparing Different AI Models Challenge 4: Ensuring Security Challenge 5: Embracing the Unknown To learn more about ElevateAI by NICE and its 1K Every Day offer, visit: https://www.elevateai.com/Meanwhile, for more from Opus Research, visit: https://opusresearch.net/Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.