5 Microsoft Teams Contact Center Challenges (and How to Overcome Them)

Watch on YouTube.CX Today's Charlie Mitchell hosts Mackenzie Ellis, a Solutions Specialist at ComputerTalk.We discuss some of the challenges businesses may face when running a contact center on Microsoft Teams, including:IVR and managing call queues Rigid reporting Inflexible recording Application integration Achieving omnichannelIf you'd like to find out more about ComputerTalk's ice Contact Center for Microsoft Teams, visit ComputerTalk.Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.