5 Non-AI Takes on Contact Center Efficiency

You’ve heard a million different snake oil pitches to tune up your contact center. And, you know, AI is super beneficial, but it's not the cure-all we all hoped it'd be. Sometimes we need to get back to the fundamentals. It’s often the tactics we’ve ignored as mundane that can boost efficiency and, in the words of author Jim Collins, go from “good to great.” I’ll take on five fundamentals in this episode: measurement, agent workflows, self-service, employee experience, and feedback. Sound good? Let’s roll. Still hungry? Let us know what you think on Linkedin or by emailing [email protected]. Hear more at getmindful.com/podcasts.

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5 Non-AI Takes on Contact Center Efficiency

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This episode was published on September 15, 2022.

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