5 Steps On How To Set Up Your CX Business Unit with Mandisa Makubalo

The CX Goalkeeper had the great opportunity to interview Mandisa Makubalo LinkedIn Headline: Founder & Principal Practitioner at Unlimited Experiences SA Highlights: 00:00 Game Start 00:46 Mandisa's introduction 01:48 Mandisa's value 02:55 The idea of the article "5 Steps On How To Set Up Your CX Business Unit" 05:59 Overview of the article "5 Steps On How To Set Up Your CX Business Unit" 07:17 The 4 tips 10:51 The meaning of Design for Value 14:38 The 5 steps described in "5 Steps On How To Set Up Your CX Business Unit" 25:52 The masterplan 28:42 The future of CX 30:36 Mandisa's book suggestion 32:35 Mandisa's contact details 33:37 Mandisa's Golden Nugget and much more https://www.cxgoalkeeper.com/MandisaMakubalo Thank you, Mandisa. #cxgoalkeeper #customerexperience #podcast #leadership