5 Steps to Creating an Amazing Client Journey with Hannah Murphy

In this conversation, we discuss the five-step client journey and the importance of client retainers. Hannah emphasizes the need for a good package that solves a clear problem and is easy to manage. She breaks down the five steps of the client journey: pitch, persuade, onboard, deliver, and offboard. Takeaways Client retainers are services that someone pays for regularly, providing predictability in income and reducing the need for extensive marketing. A good retainer package solves a clear problem and is easy to manage on the back end. The five steps of the client journey are pitch, persuade, onboard, deliver, and offboard. Personalization, surprise and delight are crucial in creating a positive client experience. Streamlining systems and using tools like ClickUp, Airtable, and Dubsado can help simplify business operations. Grab Hannah's Client Onboarding Kit here: https://www.withhannahandco.com/onboarding _______________________ Want to learn how to get your first YouTube video created, using only your phone? Make sure to sign up for my mini-course here: https://ln-k.me/ytminicourse Ready to get started with YouTube? Book a call with me Today! https://ln-k.me/ytsalescall Watch the YouTube video for this episode: https://youtu.be/HFYsEP-sm4M CONNECT WITH ME: Facebook: https://www.facebook.com/wandermintcreative/ Instagram: https://www.instagram.com/wandermintcreative/ TikTok: https://www.tiktok.com/@wandermintcreative Join my Facebook group - YouTube Organic Lead Machine https://www.facebook.com/groups/youtubeorganicleadmachine