5: Tangential To The Coronavirus

Rebooting the economy - should we look at 9/11? Prior to 9/11, New York was not a friendly community, but it had changed. It was a totally different culture. Will our culture change? Small businesses will need to look at core customers first and determine wants vs needs. How to reboot your high-contact service business? Preselling gift cards for future services. Prior to this - personal service jobs were solid because jobs could not be outsourced - but now those are affected too. Shows off who can and cannot be resilient Bosses are going to have to fight to get office workers to come to the office. We will have a much different workforce going forward. People are struggling to balance work and home on either side of the "commute wall". Like a psychological boundary. People will need to adjust their home social psychology Atomization of work HR movement based on value not on time A lot of business is based on want not need - they will look at things differently. What regulations no longer apply. Many people do not segment their time via a work breakdown structure Kids wont listen anyway