5 Ways AI Can Make an Engineer's Life Easier: Transform Your Ticketing & Triage System | Pax8 - Academy Live Podcast Episode 37

AI is changing the game for engineers, but only if you feed it the right data. Are you an MSP and wondering how to implement this in your shop? We’ve got you covered… welcome to Academy Live! In this episode, Pax8 Senior Executive Coach Rob Hird breaks down his Beyond 2025 Breakout Session: AI and Engineers 101. We’ll explore the 5 Cs of AI adoption: Confidentiality, Compliance, Cost, Capacity, and Capability. So you can roll out AI responsibly, avoid “garbage in, garbage out,” and start seeing real results. 🔑 Key Topics Covered ✅ What AI really is (and isn’t) ✅ AI vs. automation: what’s the difference? ✅ How to prepare your ticketing data for AI use ✅ The 5 Cs of AI adoption every MSP should know ✅ Using AI for triage, classification, and sentiment analysis ✅ Avoiding bad data and building reliable knowledge bases ✅ How AI can serve as digital labor—not a replacement for engineers 📌Check out this video to learn how to make AI your engineers’ most valuable teammate! Liked what you saw on the show today? Here are the on-demand resources you can download: 🔗 The 5 Cs of AI adoption Flyer: https://academy.pax8.com/share/asset/view/4333  🔗 Good Data Flyer: https://academy.pax8.com/share/asset/view/4325  ⬇️ Download the The Agentic Inflection Point full report to learn how to thrive in the era of the managed intelligence provider: https://pages.pax8.com/agentic-inflection.html 👍Like and 🔔Subscribe to stay up to date on our latest episodes. Remember, we’re live 🔴 on YouTube every other Tuesday at 2 PM MT. 🗓️ This episode was previously streamed on Youtube on 12/02/2025   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE HOSTS Rex Frank | Vice President of Academy | Pax8 https://www.linkedin.com/in/rexfrank/ Chris Kaiser | Director of Peer Initiatives | Pax8 https://www.linkedin.com/in/ckaisercsquared/ Amanda Glidden | Director of Academy Content | Pax8 https://www.linkedin.com/in/amandafglidden/   ⎯⎯⎯⎯⎯⎯⎯⎯ CONNECT WITH THE GUEST Rob Hird | Senior Executive Coach | Pax8 https://www.linkedin.com/in/robhird/ ⎯⎯⎯⎯⎯⎯⎯⎯ LINKS Pax8 Academy Homepage https://tinyurl.com/y4m8d3cd Become a Partner with Pax8 Academy https://signup.pax8.com/?lang=EN_US ⎯⎯⎯⎯⎯⎯⎯⎯ ☁ Pax8 Beyond 2026 ☁ Learn more about our partner event: https://www.pax8beyond.com/ ☁ Learn More About Pax8 ☁ Why Pax8? - http://pax8.io/H1MI50NFhHl Explore our cloud marketplace - http://pax8.io/Ix0450NFhI9 ☁ Subscribe To Our Channel ☁ Never miss an episode of Academy Live - http://pax8.io/5yxJ50JJ3Z3 ☁ Follow Us ☁ LinkedIn - http://pax8.io/1jFu50JJ423 Twitter - http://pax8.io/AAth50JJ42u Facebook - http://pax8.io/A4gR50JJ43f ☁ Shop Pax8 Club ☁ See our collection of softwear - http://pax8.io/5xUR50NFhJb