EPISODE · Aug 23, 2021 · 56 MIN
5. What to Do When a Client is a Pain
from On Your Terms®
Today, we’re talking about issues that are a real PITA (that stands for pain in the…). The worst of these problems can come from your paying clients.Whether you have all of the best legal protections in place or none at all, trouble clients can always find ways to end up causing legal headaches. I’m going to share how to identify warning signs early so that you can see problems coming, when to cut ties with a difficult client, and – ideally – how to avoid them altogether, in the first place. Keep in mind that these types of issues are normal and they’re in no way a reflection of you as a coach. The best thing to do is move through these experiences with grace.In this episode, you'll hear… 06:21 - Why we need to talk about PITA clients09:40 - What to take away from them10:43 - How problem clients present themselves in your business19:45 - Warning signs31:56 - When to run39:39 - How to avoid problem clients altogether52:11 - How to terminate a problem client properlyRESOURCES:“How to Terminate a Contract with a Client” [blog post]“How to Send and Sign Contracts” [blog post]Episode 2. “Scope of Practice for Coaches (What You're Legally Allowed to Do)” [podcast episode)“How To Deal With Difficult Clients” [blog post]CONNECT:Get Sam's weekly newsletter, Sam's SidebarFollow Sam on InstagramFollow Sam on YouTubeSubscribe to Sam's Substack, Beyond BusinessTake Sam's free legal workshop "5 Steps to Legally Protect & Grow Your Online Business"DISCLAIMER
What this episode covers
Clients and customers are the lifeblood of any successful business, but making sure you are getting the right customers is key. I’m going to share how to spot problem clients, how to avoid them in the first place, and how to cut ties when existing clients become problematic.
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5. What to Do When a Client is a Pain
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