#50 Set up your digital customer service priorities now

from Customer Service Culture [EN] · host Paolo Fabrizio

As a manager you have to make more and frequent decisions than ever. That's why setting up customer service priorities has become a critical skill: Paolo Fabrizio shares an eye-opening case where two postponed key decisions led to a pricy consequence.

Episode metadata supplied by the publisher feed · Published Feb 10, 2026

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#50 Set up your digital customer service priorities now

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