#500: Leaders in Customer Loyalty: Industry Voices | Bounteous on the Shifts Redefining Customer Loyalty

Send us Fan MailAs brands enter 2026, loyalty strategies are being reshaped by economic pressure, rapidly shifting consumer expectations, and the accelerating role of technology. Rising costs, tighter margins, and changing audience behaviors have forced organizations to rethink how they create value that’s not just through rewards, but through relevance, ease, and emotional connection. We recently spoke with Ellen Green, Vice President of Loyalty Strategy at Bounteous, about the forces that most influenced loyalty strategy in 2025 and how those lessons are shaping what comes next. From time-to-value and personalization to AI readiness and organizational alignment, Green outlined why loyalty is no longer a standalone program, but a relationship-driven capability embedded across the enterprise.