506 Customer Experience - More than a Few Words

What this episode covers

When people throw around the term customer experience, what are they really talking about? They're talking about the experience that customers go through when interacting with your brand. It is not just a single moment, but rather a series of interaction in their customer journey. The cumulative impact of these experiences defines how they feel and how they perceive the brand is delivering on their promise. This week, Stacy Sherman of DoingCXRight®shares some tips on how and when businesses should measure their customer's experience.

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Frequently Asked Questions

How long is this episode of More than a Few Words?

This episode is 9 minutes long.

When was this More than a Few Words episode published?

This episode was published on August 6, 2020.

What is this episode about?

When people throw around the term customer experience, what are they really talking about? They're talking about the experience that customers go through when interacting with your brand. It is not just a single moment, but rather a series of...

Can I download this More than a Few Words episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.