#51 Assumptions that silently kill customer experiences

from Customer Service Culture [EN] · host Paolo Fabrizio

Picture this: 2 teams of the same company are working together. All of a sudden, a lack of information generates extra delivery times, efforts and costs...why did it happen and how can you prevent it? Paolo Fabrizio reponds sharing a first hand case example.

Episode metadata supplied by the publisher feed · Published Mar 11, 2026

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#51 Assumptions that silently kill customer experiences

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